Florida Power & Light and Gemstone

A story from Charles Monteiro about FP&L's use of Smalltalk and Gemstone in their call center and trouble management systems.

I was pleased to know that the call center systems I had helped build were still standing and so was the trouble call management system among others.

Me too, then, I guess, in a smaller way. I wrote the Gem multiplexor that removed the "1 user / 1 OS process" restriction, to scale up the number of client connections to numbers approaching those claimed by the sales people years before. FP&L was one of the first customers to use it. Supposedly there was one situation where the Gemstone system kept running on Unix while IBM had to come in and patch the TCP/IP stack on the mainframe part of the system. Gemstone then cranked back up to full speed.

I am glad that so far those systems have weathered the Java marketing hype hurricane.

Yeah, that's great. Unfortunately Gemstone had barely developed federated Stones, multiplexed Gems, and better DB connections just before putting those efforts on the shelf in favor of the Java grail which not surprisingly never materialized. They continued making money from Smalltalk.